> ## Documentation Index
> Fetch the complete documentation index at: https://doc.enfue.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Quick answers to the questions Enfue users ask most.

> **Is there an Enfue mobile app?**
>
> Not yet, but Enfue works well in your phone's browser at [app.enfue.com](https://app.enfue.com), with a layout made for small screens. See [Enfue on mobile](https://doc.enfue.com/mobile/overview.md).

> **Can I add, remove, or reorder hiring stages?**
>
> No. Every workspace has exactly five stages. You can rename them to match how you hire in [Applicant stages](https://doc.enfue.com/settings/applications/applicant-stages.md).

> **What is the match score?**
>
> A score out of 100 from Enfue's AI showing how well an applicant fits the job, with a factor-by-factor breakdown. See [Understand the AI match score](https://doc.enfue.com/hiring/applicants/ai-review.md).

> **Do interviewers need an Enfue admin seat?**
>
> No. People who only interview or evaluate candidates don't use an admin seat. Add them as [interviewers](https://doc.enfue.com/settings/users/interviewers.md), and send them evaluation requests by email or link.

> **An interviewer doesn't read email. How do I get their evaluation?**
>
> Request the evaluation **via link** and share it in Zalo, Slack, or Teams. Links expire after 3 days by default. See [Request an evaluation](https://doc.enfue.com/hiring/evaluations.md#request-an-evaluation).

> **What does Pending mean on an evaluation?**
>
> The deadline has passed and the interviewer hasn't submitted yet. **In Progress** means there's still time, and **Completed** means it's been submitted. See [Evaluation statuses](https://doc.enfue.com/hiring/evaluations.md#evaluation-statuses).

> **When should I use the Inbox and when Messenger?**
>
> Use the [Inbox](https://doc.enfue.com/hiring/inbox.md) for formal emails, attachments, templates, and candidates without an Enfue account. Use [Messenger](https://doc.enfue.com/hiring/messenger.md) for quick questions and reminders to candidates who have an Enfue account.

> **How do I move my candidates from another system?**
>
> Use [Data migration](https://doc.enfue.com/settings/general/data-migration.md) to import resume PDFs, a candidate spreadsheet, or a ZIP of CVs and evaluations.

> **What happens when I downgrade my plan?**
>
> The downgrade takes effect at the end of your current billing cycle. Check first that your admins and stored applicants fit the smaller plan. See [Subscription](https://doc.enfue.com/payments/subscription.md).

> **Who can change settings and billing?**
>
> **Super Admins** have full control, including settings, billing, and admin management. **Admins** manage jobs, applicants, interviews, and reports. See [Admins](https://doc.enfue.com/settings/users/admins.md).

More questions are answered on the [Enfue website FAQ](https://enfue.com/faq). Still stuck? [Get help](https://doc.enfue.com/help/overview.md).


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