Skip to main content
The Inbox is your mailbox inside Enfue. It’s shared by your whole HR team: everyone sees the same conversations, sends from the same company address, and receives applicants’ replies in the same place. Nobody has to forward emails or copy a colleague in, and if someone is away, the rest of the team can pick up where they left off. Open Inbox from the main menu.

​
Inbox or Messenger?

Enfue gives you two ways to talk to candidates:

​
How the Inbox is laid out

The Inbox has three columns.

​
Read a conversation

Click a conversation on the left to open it. The applicant’s name and email address appear at the top. Click the copy icon next to the email address to copy it. The email thread appears below the reply form. Each message shows who sent it, who it went to, and when. Earlier messages in the conversation, including emails Enfue sent automatically on your behalf, such as interview invitations, appear quoted underneath. The team member shown at the top right, for example Trang Huynh, is the applicant’s assignee. Click the name to choose someone else.

​
Reply to an applicant

1

Choose a template (optional)

Under Use email template, pick a template to fill in the message for you. You can edit it before sending.
2

Check the recipients

From shows your company’s email address, for example work@techsoft.one. Every email the team sends comes from this address. To is filled in with the applicant. To copy someone else in, search for them or type their address under CC.
3

Check the subject

The Subject is filled in for you, starting with Re: so your reply stays in the same conversation. Change it if you need to.
4

Write your message

Type in the editor. Use the toolbar to format text, add lists, links, tables, and images.
5

Include the earlier email (optional)

Turn on Append previous email to quote the previous message under your reply.
6

Attach files (optional)

Click Attach file to add, for example, a job offer or an assignment.
7

Send

Click Send. The applicant’s reply will arrive back in the Inbox, in the same conversation.

​
Start a new email

Click the compose icon next to the Inbox title to write a new email.

​
Act on the applicant without leaving the Inbox

The panel on the right shows who you’re emailing:
  • Their name, the date they applied, and their evaluation counts: thumbs-down for Do not Recommend and thumbs-up for Recommend. A red double arrow next to the name means they’re marked high priority.
  • Applied job and Current stage. Click either one to change it, for example to move the applicant to the next stage after they confirm an interview.
  • Their Phone number.
From here you can:

​
Comments

Use Comments to leave notes for your team about this applicant. Type in Add a comment and click Send. Comments are internal: applicants never see them. They’re the same comments that appear on the applicant’s profile.
Because the whole team shares the Inbox, use a comment to tell colleagues what you’ve done, for example “Called her, she’ll confirm by Friday,” so nobody sends the applicant a second reply.

​
Tips for a shared Inbox

  • Check the assignee before replying. If an applicant is assigned to a colleague, leave the reply to them unless you’ve agreed otherwise.
  • Use email templates for the messages you send most, such as interview invitations and rejections, so every applicant hears from your team in the same voice.
  • Act straight from the conversation. When an applicant declines, click Disqualify right away. When they accept, change their stage or click Proceed further, so your Pipeline stays accurate.